Limited Lifetime Warranty
Your jewelry from Orogem® are covered under a limited lifetime warranty against any breakage or general defects. Normal wear, misuse, or neglect is not covered by this warranty.
P.O. Box 6070
Burbank, CA 91510-6070
We will process your repair within 2-4 weeks of receipt. Normally, repairs & service require 2 weeks to process, however, during the Holiday Season, please allow up to 4 weeks for processing.
We recommend to ship your Return or Repair with 'Proof of Delivery' and 'Insurance' for the proper value of your jewelry. Having 'Proof of Delivery' will confirm our receipt of our package, and 'Insurance' protect the value of your jewelry in case the package is damaged or lost in transit. We'd be sad if your package became lost in the mail and never being received by Orogem - so *please* protect the value of the jewelry being returned by adding 'Proof of Delivery' and 'Insurance' to your package. Thank you.